Terms & Conditions Jili Slots – Malaysia Platform User Guide

Welcome to jili slots, an online digital entertainment platform operated for Malaysian players. This Terms & Conditions document ("Terms") governs all aspects of your use of the website, mobile application, and all services provided by jili slots.

By registering an account, making a deposit, or using any jili slots service, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use the jili slots platform.

These terms constitute a legally binding contract between you ("Player" or "User") and jili slots ("Platform", "we", "us"). In the event of any conflict between the Malay version and any translation in another language, the Malay version shall prevail and be considered final.

To register and use the jili slots platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old on the date of registration.
• A resident of Malaysia or with lawful access to the jili slots platform from your location.
• Not currently under a self-exclusion period or ban from the jili slots platform.
• Have full legal capacity to enter into binding contracts.
• Register using accurate, complete, and up-to-date personal information.

Each player is permitted to hold only one (1) active account at jili slots. Holding multiple accounts — whether in your own name, using another person's details, or by any other means — is strictly prohibited. Violations of this rule will result in the closure of all associated accounts and the forfeiture of all balances, bonuses, and winnings without compensation.

Jili slots reserves the right to request identity verification documents (KYC) at any time, including a copy of your national identity card (MyKad), proof of address, or payment-related documents. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension until the verification process is complete.

All deposits to a jili slots account must be made via approved payment methods and processed in Malaysian Ringgit (MYR). Deposit methods currently accepted by jili slots are:

Jili slots does not accept deposits in cash, by credit card, or through third parties who are not the registered account holder. All deposits must come from legitimate sources and must belong to the player.

Jili slots players are entitled to withdraw funds from their accounts subject to the following conditions:

• The account verification (KYC) process has been fully completed.
• All wagering requirements associated with any bonus received have been met.
• No ongoing investigations related to fraudulent activity or breaches of these Terms are being conducted against the account.
• Minimum withdrawal limit of RM 30 per transaction.

Jili slots aims to process all withdrawals within 5 to 30 minutes for e-wallet methods, and up to 2 working hours for FPX transfers, depending on the relevant banking system. jili slots is not responsible for any delays caused by third-party payment service providers.

All withdrawals must be made to the same payment method used for the deposit, except in specific circumstances that require approval from the jili slots finance team. This is a security measure to prevent money laundering and protect player accounts.

Jili slots offers a wide range of bonuses and promotions for players — from welcome bonuses to weekly cashback, reload bonuses, and VIP programme perks. All bonuses are subject to specific terms and conditions published alongside each offer.

General wagering requirements that apply to all jili slots bonuses (unless otherwise stated in specific bonus terms):

• The RM 100 welcome bonus carries a wagering requirement of 20x (20 times) the total bonus amount before withdrawals are permitted.
• Bonuses must be used within 30 days from the date of crediting. Unused bonuses will expire automatically after this period.
• Game contribution toward wagering requirements varies by category: slots (100%), Baccarat (20%), other table games (10%), Sports Betting and E-Sports (subject to a minimum odds of 1.50).
• Jili slots reserves the right to void any bonus obtained through dishonest means, abuse, or misuse of promotions.

All games on jili slots — including slots, baccarat, live casino, table games, and progressive jackpots — are powered by independently audited Random Number Generator (RNG) technology certified by accredited testing bodies. This ensures every game outcome is completely random and cannot be influenced by jili slots or any other party.

The RTP (Return to Player) value for each jili slots game is available to view within the game information. RTP is a theoretical long-term value and does not guarantee winnings in any particular playing session.

In the event of a technical failure during a gaming session — including internet disconnection, server failure, or software malfunction — jili slots will endeavour to restore the session to its last valid state. If restoration is not possible, any affected bets will be fully refunded to the player's account.

• Results of completed games are final and cannot be disputed.
• Minimum and maximum bet limits for each game are as displayed within the game interface.
• Jili slots reserves the right to remove or modify any game from the platform with a minimum of 7 days' notice.

The jili slots Sports Betting and E-Sports sections cover a wide range of local and international sporting events — from the Malaysia Super League, EPL, and badminton to E-Sports titles such as Mobile Legends (MPL Malaysia), DOTA 2, Valorant (VCT APAC), CS2, and PUBG Mobile.

Specific terms that apply to Sports Betting and e-sports on jili slots:

• All confirmed bets cannot be cancelled unless a match or tournament is officially postponed or cancelled.
• Bets placed on matches that were postponed and not resumed within 48 hours from the original scheduled time will be fully voided.
• In the event of a technical failure during live (in-play) betting, jili slots reserves the right to void and refund the affected bets.
• Published odds are subject to change before a bet is confirmed. The applicable odds are those at the time the bet is confirmed, not the odds at the time of submission.
• Parlay bets require all matches on the slip to win for a full payout. Any voided match within a parlay will be calculated at odds of 1.00 for winnings calculation purposes.

Jili slots players are prohibited from engaging in any of the following activities, which are considered misconduct, fraud, or abuse of the platform:

• Registering more than one account for yourself or on behalf of others.
• Using automation software, bots, or any artificial means to play jili slots games.
• Exploiting vulnerabilities or bugs in jili slots software — players who discover any bugs are requested to report them to customer support immediately.
• Money laundering or using the jili slots platform to transfer funds from illegal sources.
• Colluding with other players in Live Casino games or Sports Betting to gain an unfair advantage.
• Using VPN or proxy solutions to bypass jili slots geographical restrictions.
• Cheating, threatening, or harassing any jili slots player or staff member.

Jili slots operates a sophisticated fraud detection system that continuously monitors all account activity. Any account suspected of engaging in prohibited activity will be suspended immediately while an investigation is conducted. jili slots reserves the right to terminate accounts and forfeit all balances without compensation if fraud is proven, and to report cases to the relevant authorities where necessary.

Players may close their jili slots account at any time by contacting the customer support team via live chat or email. Prior to closure, all bonus-related wagering requirements must be fulfilled, or the bonus will be forfeited. Any real money balance (excluding bonuses) will be returned to the player via the original payment method within 5 business days.

Jili slots reserves the right to suspend or terminate a player's account in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected fraud or dishonest conduct as outlined in Section 8.
• Failure to provide the requested KYC documents within the specified timeframe.
• Accounts inactive for more than 24 consecutive months (inactive accounts may be subject to a monthly administrative fee of RM 10 after 12 months of inactivity — players will be notified in advance).
• At the player's own request via the self-exclusion feature.

Jili slots takes our responsible gambling commitment seriously. We provide a range of tools and resources to help players maintain control over their gambling habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your jili slots account settings. Limits can be reduced immediately, but increases require a 7-day waiting period before they take effect.
• Loss Limit: Set a maximum amount you can lose within a given period. Once the limit is reached, you will be unable to place new bets until the limit period resets.
• Play Time Limit: Set a maximum daily session duration. jili slots will send a reminder when you are approaching your time limit.
• Temporary Self-Exclusion: Suspend access to your jili slots account for 24 hours, 7 days, 30 days, or 6 months.
• Permanent Self-Exclusion: Permanently close the account. This option is irreversible and no new account may be registered for a minimum period of 5 years.

Jili slots also maintains a policy of not directing advertising toward individuals who have applied for self-exclusion. Players who need assistance may contact the jili slots support team at any time for guidance on available responsible gaming tools.

Protecting players' personal data is a top priority for jili slots. We collect and process personal data solely for the purposes of platform operations, account verification, payment processing, and compliance with applicable laws.

The types of data collected by jili slots include: full name, Malaysian phone number, email address, payment information (excluding full card numbers), device information, and gameplay activity data. This data is protected by 256-bit SSL encryption and stored on servers that comply with industry security standards.

Jili slots will not sell, rent, or share players' personal data with third parties for marketing purposes without explicit player consent. Data may be shared with selected third parties solely for payment processing, fraud prevention, or legal compliance purposes — all subject to strict confidentiality agreements.

Players have the right to: access their personal data, request correction of inaccurate data, request data deletion (subject to legal retention requirements), and withdraw consent for data processing at any time. For any privacy-related enquiries, contact us at support@jilislots.wine.

The full jili slots privacy policy is available at our Privacy Policy page.

The jili slots platform is provided "as is" and "as available". While we strive to keep the platform running without interruption 24/7, jili slots makes no guarantee that the service will always be free from technical errors, outages, or failures.

To the extent permitted under applicable Malaysian law, jili slots shall not be liable for:

• Indirect, consequential, or punitive losses arising from the use of the platform.
• Internet connection failures or device issues on the player's end that cause disruptions to a gaming session.
• Game outcomes that are unfavourable to the player — all results are final and subject to independently audited RNG mechanisms.
• Losses resulting from unauthorised use of an account where the player has failed to keep their login credentials confidential.

Jili slots' maximum liability to any player under any circumstances shall not exceed the player's net deposit amount in the 30 days preceding the claim.

Jili slots reserves the right to amend, update, or replace any part of these Terms at any time at our discretion. For material or significant amendments, jili slots will provide players with advance notice via:

• Email to the address registered on the account.
• In-platform notifications on jili slots upon login.
• Announcements on the jili slots website homepage.

The minimum notice period for material amendments is 14 days before taking effect, except for amendments required for immediate legal compliance, which may take effect immediately. Continued use of the jili slots platform after the amendment effective date constitutes acceptance of the updated terms.

If you have any questions, concerns, or need clarification regarding jili slots Terms & Conditions, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 at the bottom-right corner of the jili slots platform — response times are typically under 3 minutes during full operating hours.
• Email: support@jilislots.wine — we aim to respond within 12 hours for Terms-related enquiries.
• Telegram: Official jili slots support channels — details available after logging in under your account's support section.

All jili slots customer support is provided in Bahasa Malaysia by a team that understands the local context and needs of Malaysian players. Support in English and Mandarin is also available upon request.

For enquiries related to data privacy or player rights under data protection laws, please contact our Data Privacy Officer at the same email address with the subject line "Data Privacy Enquiry".